Introduction
A
driving
instructor
who
gives
lessons
in
a
motor
car
in
return
for
payment
must
be
on
the
register
of
approved
driving
instructors
(A.D.I.s).
To
gain
entry
to
the
register
prospective
instructors
need
to
pass
a
series
of
examinations
administered
by
the
driving
Standards
Agency
(DSA).
People
training
to
become
A.D.I.s
who
have
part
completed
the
examinations
can
obtain
from
the
Agency
a
licence
to
acquire
practical
experience
which
is
strictly
limited
to
six
months.
Once
fully
qualified
and
on
the
register,
A.D.I.s
are
regularly tested by the DSA to check their continued ability to give instruction to an acceptable standard.
DSA
and
the
driving
instruction
industry
place
great
emphasis
on
professional
standards
and
business
ethics.
The
code
of
practice
set
out
here
has
been
agreed
between
the
DSA
and
the
main
bodies
representing
A.D.I.s;
it
is
a
framework
within
which
all
instructors
should
operate
and
has
been
accepted
by
the
instructor(s)
who
sponsor
this
website.
Personal Conduct
Your
instructor
will
at
all
times
behave
in
a
professional
manner
towards
you.
Clients
will
be
treated
with
respect
and
consideration.
The
instructor
will
try
to
avoid
physical
contact
with
a
client
except
in
an
emergency
or
in
the
normal
course
of
greeting.
Whilst
reserving
the
right
to
decide
against
giving
tuition.
the
instructor
will
not
act
in
any
way which contravenes legislation on discrimination.
Business dealings
T
he
instructor
will
safeguard
and
account
for
any
monies
paid
in
advance
by
the
client
in
respect
of
driving
lessons,
test
fees
or
for
any
other
purpose
and
will
make
the
details
available
on
request.
The
instructor
on
or
before
the
first
lesson
should
provide
clients
with
a
written
copy
of
his/her
terms
of
business
to
include:
legal
identity
of
the
school/instructor
with
full
address
and
telephone
number
at
which
the
instructor
or
their
representative
can
be
contacted
the
price
and
duration
of
lessons
the
price
and
conditions for use of the school car for the practical driving testthe terms under which cancellation by either party may take place
Procedure for complaints
The
instructor
should
check
a
client’s
entitlement
to
drive
the
vehicle
and
their
ability
to
read
a
number
plate
at
the
statutory
distance
on
the
first
lesson.
When
presenting
a
client
for
the
practical
test
the
instructor
should
check
that
the
client
has
all
the
necessary
documentation
to
enable
them
to
take
the
test
and
that
the
vehicle
is
road
worthy.
Instructors
will
advise
clients
when
to
apply
for
the
theory
and
practical
driving
tests,
taking
into
account
of
local
waiting
times
and
forecast
of
the
clients
potential
for
achieving
the
driving
test
pass
standard.
The
instructor
will
not
cancel
or
rearrange
a
driving
test
without
the
clients
agreement.
In
the
event
of
the
instructor’s
decision
to
withhold
the
use
of
the
school
car
for
the
driving
test,
sufficient
notice
should
be
given
to
the
client
to
avoid
loss
of
the
DSA
test
fee.
The
instructor
should
at
all
times,
to
the
best
of
his
or
her ability, endeavour to teach the client correct driving skills according to the DSA’s recommended syllabus.
Advertising
T
he
advertising
of
driving
tuition
shall
be
honest;
claims
made
shall
be
capable
of
verification
and
comply
with
codes
of
practice
set
down
by
the
Advertising
Standards
Authority. Advertising that refers to client’s pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.
Conciliation
Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued.
Failing agreement or settlement of a dispute, reference may be made to DSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
Should
the
registrar
not
be
able
to
settle
the
dispute
he
or
she
may
set
up
a
panel,
with
representatives
from
the
ADI
industry,
to
consider
the
matter
further
or
advise
that
the
matter should be referred to the courts or other statutory body to be determined.
For further information or advise write to:
The ADI Registrar - Driving Standards Agency
Stanley House
56 Talbot Street
Nottingham
NG1 5GU
Telephone 0115 901 2500
